| General Terms |
Each client must register before submitting and/or purchasing a tour package, rail pass or other services through our company or it’s affiliates. Each client shall be solely responsible to familiarize himself with the following agreements before submitting a reservation or a reservation request:
(1) Reservation Terms and Conditions
(2) Website Usage Agreement
(3) Disclaimer
The above agreements are considerably accepted, understood and agreed upon through the client after submitting the reservation and/or a request. Reservations are generally subject to a written confirmation from our company or it’s affiliates.
Adjustments to payment terms and/or changes to any of our established policies and/or agreements may not be permitted/accepted without a written approval from our company. Any modifications of a confirmed reservation are subject to a written reconfirmation and applicable service charges and/or cancellation fees. |
|
Client Information |
We require the following personal registration information from our clients:
(1) Personal Address
(2) First & Last Names of all Travelers
(3) Phone Number
(4) Email Address
(5) Tour Number
(6) Travel Dates
(7) Payment Details.
Some of our tours may require additional information to complete an entire tour package or a reservation. |
|
Privacy |
We do not provide third parties with any details of your reservation – even if you personally authorize such a request. Your personal information will be solely used to complete the reservation as required by our suppliers. The entire reservation correspondence between our company and our clients is strictly confidential and privat. None of the contents shall be published or distributed to third parties. |
|
Service Charges |
We do not add service charges to a reservation - except for reservations made 28 days - or less - prior to arrival. Such reservations are subject to a $50.00 handling fee. The fee may be used to cover last minute reservation phone or telefax expenses, documentation fees, the payment processing and/or reservation fees. |
|
Rates |
All published rail tour destination rates are in the following currencies:
(1) Canada ($) CAD Dollar
(2) USA ($) US Dollar
(3) Europe (€) Euro
unless otherwise specified and/or confirmed in written. The client may request an exchange rate for any tradable currency at the time of reservation but she/he still remains responsible for any currency exchange rate increase above 5 % until the actual departure date. Currency exchange rate decreases are not affected through this policy. Any other arrangements thereof need to be confirmed in written. |
|
Taxes |
Our published accommodation, transportation, sightseeing and/or tour package rates are including all applicable taxes and mandatory third party service charges levied at the time of publication - unless otherwise specified. Applicable tax rates are subject to change without further notice. We reserve the right to adjust also confirmed rates if the current tax rates are changing. |
|
Payment Policy |
In order to guarantee any travel and tour package – we require a security deposit within seven (7) days after you receive the written tour confirmation. Please check your invoice for payment amount and account details. Any late deposit and/or balance payments as well as non-authorized deductions from the invoice may result in an automatic cancellation. Cancellation fees are still applying to such involuntarely cancellations according to the cancellation fee policies and terms hereunder and are payable through the client immediately upon receipt. We will not reinstate any cancelled reservation due to non-payment. As a guaranteed form of payment we accept either personal checks, money order as well as direct bank transfer deposits or wire payments. Credit cards are only accepted with a supplementary processing fee of six percent (6 %). The credit card service fee (if applicable) will be added to your final invoice at the time of reservation. All reservations must be paid in full prior to your arrival and on the dates indicated on our invoice. Any reservation made less than 60 days prior to the travel date is subject to immediate full payment of the invoice. Service fees, bank charges, currency fluctuations and/or processing and bank transfer fees are the responsibility of the sender. Occurring charges will be charged back to the sender. |
|
Refunds |
Unused tour services or any portion thereof are non refundable. Cancellations or tour changes after the departure date are subject to applicable cancellation fees. A supplier may cancel a tour due to inclement weather conditions or for any other reasons beyond his/our control. If this applies we refund the original tour price less a service charge of $50.00. No further claims are accepted. Refund requests are only honored within fourteen (14) days upon cancellation in written and each request need to be accompanied by the appropriate documentation. Please allow a processing time of approximately six (6) weeks. |
|
Complaints |
If you have a complaint please inform our company and the supplier of the tour immediately – at the latest within 24 hours - after an incident, complication or problem occurred. Complaints after departure or delayed complaints - for whatever reason - are not honored. |
|
Substitutions |
We reserve the right to change any advertised or confirmed tour schedule or itinerary as deemed necessary to complete the entire tour and/or to modify particular parts of it with a similar program and/or itinerary. If our regularly used and advertised hotels and rental car provider are sold out we reserve the right to substitute a hotel/car of a similar category - or upgrade clients at our discretion. |
|
Website Contents |
All published information, rates, tour descriptions, images, group size/capacity information and terms are subject to change without further notice and may be used as a guideline only. We cannot assume responsibility for any information. |
|
Travel Documents |
Every client shall be responsible for obtaining valid travel documents, complying with customs and other regulations of the country to which they are traveling. Our company and/or affiliates cannot accept responsibility for any problems related to these issues.
After a reservation is confirmed and the deposit received we submit an online account log-in name and password for each client to access all reservations, accounts, supplier information and the current booking status.
Travel documents may be (1) issued electronically (2) mailed through regular mail (3) mailed through UPS at the clients expenses (4) picked up at the first hotel |
|
Indemnification |
Our company, its employees, agents and/or affiliates acting only as agents - and therefore none of them shall be liable for any injury, damage, loss, loss claims, accident or delay which may be generated by reason of any company or person who engaged in conveying the travelers, or otherwise in connection therewith, or of any hotel owner, manager or employee. Therefore, we accept no responsibility for losses or additional expenses due to delay or changes in train -, bus -, ship -, airplane - or other services, sickness, weather, war, quarantine, government action or other causes. |
|
Change Fees |
Any modification to a tour up to ninety (90) days prior to the actual travel date - e.g. passenger names, departure date, accommodation - or similar modifications are subject to a change fee payable together with the final balance amount. The following charges are applying per booking/party:
(1) Sightseeing Tours & Individual Hotel Reservations $20.00
(2) Tour Packages $75.00
Any modifications made less than 90 days prior to the departure date are considered cancellations and are subject to cancellation fees according to the cancellation fee policy hereunder. Please forward all requests in written. |
|
Cancellation Policy |
The following cancellation (No-Show) fees are applicable without exceptions to every confirmed reservation and/or voluntarily or involuntarily cancellation due to non-payment of the deposit and/or balance. We highly recommend obtaining sufficient third party cancellation insurance. Please refer to the websites for additional information. All cancellation fees are due immediately after receipt of the appropriate invoice. Occuring fees may be deducted from the initially received deposit or balance payments. |
|
Cancellation Fees |
All Tour Packages – e.g. Rail, Self Drive and Motorcoach Tours -
- Up to 90 days in advance – 25 % of the total invoice amount
- Up to 60 days in advance – 50 % of the total invoice amount
- Up to 30 days in advance – 75 % of the total invoice amount
- Less than 30 days in advance – 100 % of the total invoice amount
Cruises & Cruise Tours
- Up to 90 days in advance – 25 % of the total invoice amount
- Up to 60 days in advance – 50 % of the total invoice amount
- Less than 60 Individual Hotel Reservation
- Up to 30 days in advance $20.00 per room
- Less than 30 days in advance (1) night's room charge and tax
Rental Cars
- Up to 30 days in advance – 25 % of the total invoice amount
- Less than 30 days in advance – 50 % of all applicable charges
Lodges & Resorts
- Up to 45 days in advance 50 % of all applicable charges
- Less than 45 days in advance 100 % of all applicable charges
Escorted Custom Group Tours
- Up to 90 days in advance – 50 % per person of the total invoice amount
- Up to 60 days in advance – 75 % per person of the total invoice amount
- Less than 45 days in advance 100 % per person of the total invoice amount
|
|
Important Notes |
We do not provide any of the reserved and confirmed services to clients unless full payment has been received on/or before the due date(s) indicated on our invoice. We reserve the right to automatically cancel the entire travel package without a further reminder if the deposit and/or balances are not paid at the due date indicated on our invoice. |
